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Terms & Conditions

Printed items are exchangeable for the same item only. Printed items are also returnable if unused and in original condition, within 30 days of purchase. Shipping costs are not refundable. Downloadable publications (PDFs) are not returnable or refundable. Please see below for more details and instructions on each of these items.

Exchange of Printed Publications:
If you have received an item from us that was damaged in transit or not in the condition you expected, you may exchange it. Please contact us and ship the damaged item back to us via US postal mail to the address below. We will credit your account for the shipping amount (USPS Media Mail rate) and ship you a new copy of the same item.

Greenway Communications
Attn: Store Exchanges
25 Technology Parkway South, Suite 101
Norcross, GA
30092

Return of Printed Publications:
Printed publications are only returnable if received in original, unused condition within 30 days of purchase. Some of our products have the shipping cost included in the purchase price and these shipping costs are non-refundable. The refund amount is the purchased price minus the actual shipping cost from the carrier. Standard shipping on products is through USPS First Class or Media Mail. Refunds are issued as a credit to your credit card following receipt of the product in original, unused condition. When you return an item, you are responsible for return shipping costs and safety of the item during shipping. If you would like to return an item, please contact us and return the item to:

Greenway Communications
Attn: Store Returns
25 Technology Parkway South, Suite 101
Norcross, GA
30092

Downloadable Publications (PDFs):
Because downloadable items are information-based, non-tangible, and reproducible, these items are not refundable and sales are final. It is your responsibility to ensure that you are able to view these items on your computer. Downloadable items are provided in the standard PDF format, readable by the Adobe PDF Reader and other applications. Greenway Communications (DesignIntelligence) is an information publisher and does not provide technical support for your computer hardware or software. As such, DesignIntelligence can not be held responsible if you are unable to view or print the document, but we will be happy to provide you with additional copies of the PDF as needed. Please contact us if we can help. The Adobe PDF Reader can be downloaded or upgraded for free from the Adobe web site.